Welcome to Sparky's Krew

Park Resorts is committed to respecting the privacy of its users. However, we do collect and use various bits of information about you through your use of this website, and this policy sets out the basis on which your personal data will be collected, stored and processed. The Data Collector for this website is Park Resorts Ltd, with its registered office at PARK RESORTS LIMITED, SWAN COURT, WATERHOUSE STREET, HEMEL HEMPSTEAD, HERTFORDSHIRE HP1 1FN ("Park Resorts"). Please note that this policy only addresses our activities, and other websites to which this website links may have their own privacy policies and practices, which we do not control.

Information Collected

We collect certain personal information about you, including but not necessarily limited to:

Information that you provided by completing forms on the website. This includes but is not limited to the information provided at the time of registration or of posting material or of participating in surveys, or of entering competitions, or of requesting further services. This includes but is not limited to your name, address, e-mail address, telephone code, telephone number and other information about your interests that enable us to provide you with a more tailored website experience, by personalising the website to match your interests
Information about your Internet usage, and your usage of this website, that may be obtained using a cookie file that is stored on the hard drive of your computer. You are able to disable these cookies by changing your browser settings, but this may slow down or prohibit access to certain parts of the website
Information about your computer including where available your browser type, your operating system and your IP address.

Uses made of information collected

We use the information held about you in the following ways:

To ensure that content is presented in the most effective manner for your computer
To allow you to participate in interactive features of our service where you have chosen to do so
To send you newsletters via e-mail, from which you can unsubscribe by clicking on unsubscribe on the bottom of the email newsletter
To contact you in relation to prize draws and competitions
To provide you with information and services that you have requested from us
To update you about changes to the service of the website
To contact you with information about this website or any other website operated by Park Resorts that we think may be of interest to you.

You should be aware that if we are requested by the police or any regulatory or government authority investigating suspected illegal activities to access and disclose individually identifiable information concerning your activities whilst using our website, we shall do so. We also reserve the right to disclose individually identifiable information to third parties where a complaint arises concerning your use of our website, and that use is deemed by us inconsistent with these conditions.

The following terms and conditions will apply to our dealings with you. By entering, accessing or using our web site in any way, you agree to comply with all of our terms and conditions. In addition, when you purchase any Sparkys Krew products from us, you will do so subject to the terms and conditions on this page.

Age and Authorisation

You must be 18 years old to purchase goods on this website using your own credit or debit card. If you are using a sub-card, you must have the authorisation of the main card holder. If you are under 18 years old, do not have a credit/debit card or do not have authorisation to use a sub-card, an adult must purchase the goods on your behalf.

Our Acceptance of Your Order

The contract in respect of the goods you have ordered comes into existence only when we accept your order. For the avoidance of doubt, the receipt of your order via our web site does not constitute acceptance. There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason.

At the moment that the goods are dispatched (and not before), a contract will be made between you and us, and you will be charged for the goods.

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible.

Prices

The prices payable for the goods that you order are clearly set out in the web site. All prices are in pounds Sterling and are inclusive of any VAT payable unless otherwise stated. Prices are correct at the time of your order and relate to internet purchases only.

The price of goods do not include delivery charges, which will be charged separately at the rates applicable at the date you place your order and will be clearly set out when you place your order.

Risk and Property

We will retain ownership of the goods until full payment has been made by you and received by us.

Risk in the goods will pass to you on delivery.

Delivery and Deemed Acceptance

If different to your credit/debit card address, delivery will be made to the address specified by you when you place your order. Delivery will be made by recorded delivery and will be arranged by a third party company. Please note that we can only deliver goods within England, Scotland, Wales and Northern Ireland.

Any date or period for delivery is indicative only and all goods are subject to availability. We will do what is reasonably possible to secure delivery within 5 working days of the date of your order but we cannot accept liability for any loss occasioned by delay in delivery caused by our suppliers or arising out of any cause beyond our control.

Should you wish to cancel your contract, please refer to the conditions and time limitation periods below. You are therefore advised to inspect the goods within those timescales. If no action is taken within these timescales, we will consider the goods being as described, of satisfactory quality and fit for their purpose, i.e. deemed to be accepted, and we may not accept any rejection or cancellation at a later date.

Cancellation or Exchange

You have the right to cancel your contract with us at any time before the expiry of 7 working days from the day after the date of delivery of the goods. This does not apply to any perishable goods, unsealed software/CD/DVD or item personalised or made to your specification. The conditions for cancellation are as follows:

You must e-mail service@cheekymonster.co.uk to cancel your contract, stating your order and delivery number and your reasons for cancellation: (a) damaged/damaged in transit; (b) deficient of items shown on the delivery note; (c) failing to match the items ordered by you; (d) exchange for own reasons; or (e) cancellation for own reasons. Do not contact Thomson directly.
The goods must returned and received complete, unused, still in its original packaging and suitable for resale.
You must return the goods within the timescales, to the correct address and via the method specified - see section "How To Return Goods" below.

All goods are returned at your own expense unless the goods are deemed faulty or incorrect, where we will refund the price paid plus the cost on receipt of the goods. You will have to pay for delivery charges again if you exchange goods that are not deemed faulty or incorrect.

If you do not return the goods within 21 days of your cancellation, we can seek to recover the goods we will make a charge in respect of the cost of recovering the goods. If you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the web site at the time. This does not affect your statutory rights.

How To Return Goods

We hope you will be happy with your purchase. However, should you feel it necessary to return any goods, we aim to make the returns process as simple as possible.

If you are unhappy with one or more of the good supplied, simply return them in the original packaging within 14 days of delivery. Provided the conditions specified in the "conditions for cancellation" above are satisfied, you will receive a refund within thirty days of your notice to cancel. The dispatch note must also be returned together with the goods.

Goods must be returned via the Royal Mail to:

Cheeky Monster
23-24 Titan Court
Laporte Way
Luton
LU4 8EF

We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. It is your responsibility to ensure the goods reach us safely. Your local Post Office will be able to advise. Once returned items reach our warehouse, the refund, replacement or exchange will be actioned and you will be sent an email to confirm this.

Payment, Refunds and Our Liability

You can pay by Visa, Mastercard or Maestro credit card, Switch or Delta debit card. We do not currently accept American Express or Diners' Club cards. You will not be charged for any goods until they are dispatched.

Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

Please ensure that the expiry date of your payment card is after the anticipated despatch date of your order. Payment is taken at the point of despatch for goods and in the event that the payment card has expired we will be unable to take payment and fulfil your order. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order.

Refunds will be made using the same card with which you used to pay.

Law

This web site has been designed for use within the United Kingdom. By accessing this web site you are agreeing that the Courts of England will deal with any disputes which may arise between you and us, and that English law shall be the applicable law.

Redelivery Process